Welcome to HOME THYME

HOME THYME

POLICIES & PROCEDURES PRIVACY POLICY

This policy contains information on how HOME THYME collects, uses, discloses and stores personal information. HOME THYME will not sell or rent your information to another party and will only use your personal information for the purpose of providing the products you have requested from us. HOME THYME will only collect the personal information when you use the HOME THYME website to send out products; such as your name, address, telephone number, email address and age. We may also collect this information if you subscribe to our newsletter(s), if you sign up for our loyalty program and also if you enter a HOME THYME competition. When you share personal information with us, we will use our best endeavours to store and protect it securely. We will use SSL encryption to help us with this task. HOME THYME will only communicate with you by email if you have provided us with your email address and consented to receive email communication from HOME THYME. If you would like to unsubscribe from receiving any of our emails/newsletters, please visit the ‘my account’ section. Your request to unsubscribe will be actioned promptly.

PRICING

All prices quoted on our website are in Australian Dollars and include GST. HOME THYME strives to ensure that all information as to the details, specifications, prices and description of goods which appear on the online store, is accurate. If we discover an error in the price or information we provide about a product or goods, we will inform you as soon as possible and give you the option of completing your purchase (in the event you have purchased the product) or cancelling your order. HOME THYME reserves the right to update, correct and amend its pricing and information about its products and goods as it sees fit. In identifying the price shown, HOME THYME makes no warranty or guarantee as to whether the price shown is the cheapest price or cheapest recommended retail price in the market.

PAYMENT

Payment can be made using Visa, Mastercard and Amex credit cards. Payment can also be made using PayPal. The total cost of the amount debited to your card will be the price of the goods at the time the order is placed plus any applicable shipping fee.

TERMS & CONDITIONS

When you make a purchase from HOME THYME, you agree to be bound by the following terms and conditions.

RETURNS

We want our customers to be 100% happy with their HOME THYME purchases. We offer 10 day returns on all full priced items (unfortunately we do not accept returns on sale items). If you change your mind, we will happily exchange or issue you a store credit (valid for 3 months) provided:

  • Items are unused and in their original packaging
  • Items are accompanied with original receipt or proof or purchase
  • Any costs involved in returning products are at purchasers expense
  • Item/s are returned within 10 days of receiving goods to:
HOME THYME RETURNS
138 Tongarra Road
Albion Park, NSW 2527
 

Please note: HOME THYME does not offer refunds on 'change of mind' purchases.

On the rare occasion you receive the wrong or a damaged product, HOME THYME will replace your purchase where possible. Failing this, we will provide you with an exchange or refund. Item/s will need to be retuned to HOME THYME, postage charges will be reimbursed. Please email: online@homethyme.com.au for further instructions.

SHIPPING & POSTAGE

All HOME THYME orders are delivered during business hours. Carriers are unfortunately unable to specify an exact delivery time. Upon arrival of your package, please make note of any damage to the box as well as any damage to the item itself. If you feel that the damage to an item or a box is too severe, please refuse the package. There is no need to refuse all delivered packages if most are in good condition.

The carries we use, although not limited to are Australia Post and Fastway Couriers. Your order will be shippped 24 - 48 hours after payment has cleared. As soon as your item has left our warehouse you will be notified via email and you will be able to track your order online. Unfortunately we cannot accept a PO box as shipping address as our shipping partners are unable to deliver to a PO box.

HOME THYME offers a Flat rate shipping fee of $9.95. This amount will be added to your order during chekout. In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.), HOME THYME reserves the right to cancel an order. Please contact us first if you'd like to check if your location may be subject to unusually high freight charges.